Privacy Policy
Terrafinity Terrariums Landscaping Services
Effective Date: November 1, 2026
At Terrafinity, we believe that creating a peaceful environment goes hand in hand with building trust. Just as we care for the natural environments we create, we respect the privacy of everyone who visits our website, purchases our products, or engages with our services.
This Privacy Policy explains how Terrafinity Terrariums Landscaping Services ("Terrafinity," "we," "our," or "us") collects, uses, stores, and protects personal information.
We are committed to handling personal data responsibly and in accordance with Republic Act No. 10173, also known as the Philippine Data Privacy Act of 2012, and applicable regulations.
1. Information We Collect
We may collect personal information when you visit our website, contact us, place an order, book a workshop, or request a customized project.
Information you provide directly
Full name
Email address and contact number
Delivery, billing, or project installation address
Product orders and workshop booking information
Project dimensions, design preferences, and requirements
Payment confirmation details and proof of payment
Messages, inquiries, photographs, or other information voluntarily submitted to us
Information collected through our website
When you visit www.terrafinityph.com, our website and authorized technology providers may collect:
IP address
Browser and device information
Pages visited and website interactions
Referral sources
Cookie identifiers and preferences
Product viewing and shopping activity, where applicable
We collect only information that is relevant to providing our services, operating our website, and carrying out legitimate business activities.
2. How We Use Your Information
We use personal information for the following purposes:
Responding to customer inquiries and quotation requests
Processing terrarium and other product orders
Arranging deliveries and coordinating payments
Managing terrarium workshops, private events, and corporate activities
Planning and completing customized aquascaping, paludarium, vivarium, landscaping, and other nature-inspired installations
Communicating project updates and after-sales care instructions
Improving our products, services, and website experience
Measuring website performance and advertising effectiveness
Sending marketing communications when authorized or otherwise permitted by applicable law
Maintaining business and accounting records and complying with legal obligations
We process personal information only where we have an appropriate legal basis, including consent, fulfillment of a contract, compliance with legal obligations, or legitimate interests as permitted by applicable law.
3. Website Cookies and Tracking Technologies
Our website is hosted on Squarespace, which uses cookies and related technologies to operate and maintain website functionality.
Some cookies are necessary for website functionality and security. Others help us understand visitor activity and improve our online experience.
Meta Pixel and Advertising
Terrafinity uses Meta Pixel, an advertising measurement tool provided by Meta Platforms, to understand how visitors interact with our website and evaluate the effectiveness of advertising on Facebook and Instagram.
Depending on the activity and configuration, Meta tracking technologies may process information such as:
Pages and products viewed
Website interactions
Product and cart information
Purchase events, where available
Browser, device, and related technical information
Meta may use information collected through its technologies for advertising measurement, optimization, and other purposes described in its own policies.
Where applicable, we use website cookie consent controls to allow visitors to accept or decline non-essential cookies, including advertising cookies.
Visitors may also manage cookies through their browser settings or available website cookie preferences.
For more information, please review the privacy policies of Squarespace and Meta.
4. Orders, Payments, and Deliveries
Terrafinity accepts inquiries and product orders through its website and official communication channels, including Facebook and Instagram.
When you place an order, we may request information necessary to confirm the purchase, arrange payment, and fulfill delivery or pickup.
Payment transactions may be processed through banks or third-party payment services. Terrafinity may receive payment confirmations, transaction references, and proof of payment.
Relevant delivery information may be provided to courier or logistics partners when necessary to complete your order.
We use this information only for legitimate transaction, fulfillment, customer support, and recordkeeping purposes.
5. Workshops and Customized Projects
For workshops, private events, corporate activities, and customized nature-inspired installations, we may collect additional information necessary to organize and complete the requested services.
This may include event schedules, venue details, participant information, project measurements, design references, and contact information for authorized representatives.
If project photographs, testimonials, or event images include identifiable individuals or private locations, we will consider applicable privacy requirements and obtain permission where required before using them for promotional purposes.
6. Sharing of Information
We may disclose relevant personal information to trusted third parties when reasonably necessary to operate our business or provide requested services.
These may include:
Squarespace, our website hosting and management platform
Meta, for advertising and performance measurement
Banks and authorized payment service providers
Delivery and logistics partners
Service providers and project collaborators
Professional advisers or government authorities where legally required
We limit disclosures to information reasonably necessary for the relevant purpose and take appropriate steps to protect personal data.
Some service providers may process information outside the Philippines. Where applicable, such processing will be handled in accordance with relevant data privacy obligations.
7. Data Protection and Security
We take reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, accidental loss, misuse, alteration, or unlawful disclosure.
Access to customer information is limited to authorized persons who require it for legitimate business purposes.
Although we strive to protect information entrusted to us, no internet-based system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:
Responding to inquiries
Completing orders and projects
Providing customer support
Maintaining transaction records
Meeting legal, accounting, and tax obligations
Where data is no longer necessary and no legal requirement prevents its removal, we take appropriate steps to securely delete, dispose of, or anonymize it.
Applicable retention periods depend on the type of record and its legal or operational purpose.
9. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have rights concerning your personal information, subject to applicable legal conditions.
These may include:
The right to be informed about the processing of your personal data
The right to access your personal information
The right to request correction of inaccurate information
The right to object to certain processing activities
The right to request erasure or blocking where legally applicable
The right to withdraw consent where consent is the basis of processing
The right to data portability, where applicable
The right to seek damages and file a complaint with the National Privacy Commission, where appropriate
To exercise your privacy rights, please contact Terrafinity using the information provided below.
10. Third-Party Websites and Social Media
Our website may contain links to third-party services, including Facebook, Instagram, and other external platforms.
These platforms maintain their own privacy policies and data collection practices. Terrafinity does not control the independent privacy practices of these websites.
We encourage visitors to review their respective policies before submitting personal information.
11. Marketing Communications
We may share news about Terrafinity products, workshops, projects, and special offers through our authorized communication channels.
Where consent is required, we will seek it before sending promotional communications.
You may request to stop receiving direct marketing messages by contacting us or using any available unsubscribe option.
12. Changes to This Privacy Policy
Terrafinity may update this Privacy Policy periodically to reflect changes in our operations, services, technology, or applicable privacy regulations.
Updated versions will be published on our website with a revised effective date.
13. Contact Information
For inquiries, requests, or concerns relating to your personal information, please contact:
Terrafinity Terrariums Landscaping Services
276 El Grande Avenue, BF Homes, Parañaque City, Metro Manila, Philippines
Email: terrafinity.ph@gmail.com
Contact Number: 0906 975 5174
Website: https://www.terrafinityph.com
We welcome privacy-related questions and will address requests in accordance with applicable data protection laws.
At Terrafinity, nature inspires everything we create. We value not only the spaces we transform, but also the trust of the people who invite us into their lives.